Our Team


John Rafferty

President & CEO

This company was formed by John Rafferty, a retired lieutenant from the New York City Police Department, in 2009 and has strong roots in law enforcement under his leadership. John is a successful visionary and has worked effortless to build and expand the company to what it is today, one of the most well known reputable security companies in NY and NJ.

John leads with and instills upon his employees the same dedication, attention to detail, and responsiveness that he worked hard to achieve in the NYPD. John was one of the most decorated Lieutenants in the NYPD upon his retirement and the recipient of the Combat Cross, the second highest honor in the police department. He was assigned to some of the busiest and crime ridden commands in Brooklyn, NY and had a proven track record for getting guns off the streets. He rose quickly through the ranks to sergeant and lieutenant. He brings this extensive experience in dealing with crime and crime prevention, security issues and investigations to the forefront of WATCH GUARD’s day to day operations. John is an expert in his field. He is an expert witness providing testimony in court and is frequently featured on Fox News as a commentator on security issues. John graduated from St. John’s University with a degree in Criminal Justice. He is a graduate of the Goldman Sachs 10,000 small business program.


Michele Rafferty

Executive Vice President/Chief Financial Officer

Michele Rafferty was one of the founders of WATCH GUARD 24/7 in 2009 and resumed her role as Executive Vice President and Chief Financial Officer in 2012. She manages the company’s financial risk, budget planning, and insurance programs. She plays an integral part in implementing strategy and various objectives in both the financial and administrative divisions of the company. Prior to WATCH GUARD 24/7, Michele worked for Chubb Group of Insurance Companies where she had over 10 years of experience in commercial insurance and risk management. She brings this extensive knowledge of risk assessment not only to oversee WATCH GUARD’s operations, but to our clients to ensure the proper security plans are in place and our clients are properly protected. Michele graduated Summa Cum Laude from St. John University with a degree in Computer Science and Information Technologies.


Chris Fitzpatrick

Executive Vice President/Chief Operating Officer

Christopher (“Chris”) Fitzpatrick joined the WATCH GUARD 24/7 Executive Team in January of 2017. He currently holds the position of Executive Vice President, Chief Operating Officer. Chris oversees all of the day to day operations of the company and is a key developer of strategy and vision for the company. Prior to accepting his current role, Chris held the position of Vice President of Business Development for FJC Security Services. Chris managed, mentored and motivated his team of Sales professionals, who were responsible for building longstanding new client relationships. Chris’ team was responsible for developing and retaining business throughout the Private, Aviation, and Local Government sectors. For the Years 2014-2016 the Business Development Group achieved the highest new revenue numbers, in the FJC 28-year history. The group produced more than seventy-six million in new revenue for the commercial division. During the same period, the Local Gov’t team produced, more than one hundred seventy-eight million, in new business revenue. Chris began his career with FJC back in 2010 in a sales capacity. In 2011 Chris was promoted to the Executive Director, in charge of the Commercial and Aviation Divisions. In 2012 Chris was promoted to Vice President of Business Development. Prior to FJC Chris had 29 years of successful business development and facility/security and management experience. Chris spent 20 years working with two Fortune 500 manufacturing companies in several sales and management capacities, at the local and national level. Chris currently reports directly to the Chief Executive Officer, and Owner John Rafferty of WATCHGUARD247, LLC.


Gary Mercer

Vice President – Director of the Southeast Region

Gary currently oversees all business operations in the South East Region. His responsibilities include scheduling, 24/7 dispatch, random field inspection program, contract compliance, training, equipment & fleet management, and client relations. Gary is a retired New York City Detective after 20 years of service, trained in Dignitary Protection and other areas of policing including narcotics and investigations. Gary is Clery and Active Shooter Certified and has instructed both clients and officers on both. After retiring, Gary joined the Staten Island District Attorney’s Office as a Lead Investigator, serving for three years and providing witness and prisoner protection and security. In 2008, Gary joined FJC Security Services as Director of Client Relations where he was responsible for overall client satisfaction and handling of client complaints. Throughout his eight years at FJC, Gary was promoted to the position of Executive Director of Operations and was charged with the running of approximately 168,000 weekly hours of security services.


Melissa Considine

Vice President of Human Resources

Melissa Considine was appointed Vice President of Watch Guard 24/7 LLC in June 2017, with responsibility for driving growth in businesses through an effective human resources and people strategy. She is responsible for planning, staffing, talent management and succession processes, as well as compensation and benefits, employee relations, leadership development and training. She is also in charge of a variety of corporate-wide areas including payroll and administrative services. Prior to joining Watch Guard 24/7, LLC, Melissa served as Senior Director of Global Recruitment at FJC Security Services, Inc. Her background includes more than 33 years of extensive related HR and Operational experience with American Airlines. Melissa is a graduate of Rider University in New Jersey. She is also active in various civic and community organizations in the New York area.


Keith Fallon

Senior Director of Operations

Keith Fallon is the Senior Director of Operations. He oversees all aspects of operations, contracts, state and regulatory compliance and is responsible for the overall program success for clients under his portfolio. Keith is also involved in risk management and workers compensation claim management and handles inventory control to include fleet, communications equipment and uniform purchasing.

Keith Fallon had a long decorated career in the New York City Police Department, beginning in 1984 serving as a Patrol Officer in the 75th Precinct. He quickly moved through the ranks into the Organized Crime Control, and later the 115th Precinct Detective Squad. He was also hand selected by the Chief of the Detective Bureau for the role of Dignitary Protection expert. Keith is trained in high-profile dignitary protection, and protected several high-threat political dignitaries to include Prime Ministers of Israel Ariel Sharon and Ehud Barak, The Chairman of the Palestine Liberation 0rganization Yasser Arafat, Prime Minister of the UK Tony Blair and the 1st female Secretary of State -Madeleine Albright during their visits to United States. Upon his retirement from the Police Department in 2004, Keith entered the field of private sector service as a Senior Director with FJC Security Services Inc. within risk and fleet management.

Keith brings his extensive law enforcement background to the frontline of WATCH GUARD 24/7’s operations and is instrumental in ensuring clients have the proper security plan in place.


Norma Slocovich

Director of Sales & Marketing

As Director of Sales and Marketing, Norma Slocovich is responsible for the coordination, augmentation, and day-to-day operations of the Sales Department, as well as, company-wide marketing efforts. Norma is involved in every aspect of the business development cycle from handling initial phone inquiries to coordinating with Contracts and Operations for seamless transition and successful program start-ups.

Norma brings to WATCHGUARD 247 nearly 12 years of high-level sales support experience within the security industry. She has worked for Summit Security Services and FJC Security Services where she created and implemented employee onboarding programs, was a key contributor toward thriving sales performance, and administered successfully proven sales processes. While at FJC, Norma was also responsible for the design, implementation, and daily management of business and technical workflows within the company’s CRM system. This accomplishment led to the creation of the industry’s first closed-loop, comprehensive quality assurance program which permitted virtually unlimited KPI metrics and robust and comprehensive reporting capabilities.

Norma is a Notary Public for the State of New York and is trained in CRM System Administration through Salesforce.com.

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